Our Philosophy

 

Exceed Customer Expectations

Simply put, our business philosophy from the beginning was to "exceed customer expectations." This focus has not only fueled our growth but has allowed us to enjoy many long-term customer relationships.

While lots of company’s like to talk about customer service, at Yardmaster, Inc. we practice what we preach. We treat every customer as if they are our only customer and exceed customer expectations by following a simple approach:

 
  1. We listen. We listen to understand your needs and expectations. We listen to uncover opportunities. We listen to feedback. Listening helps us to develop a "shared vision" that makes for a great "customer experience."
  2. We create custom solutions. We apply our deep knowledge and years of experience to create the right design, construction or maintenance solution to deliver the best result.
  3. We respond immediately. We know the difference between “good” service and “great” service is the speed in which you respond. When you call, we respond within 24 hours.
  4. We go the extra mile. We never assume that “good” is good enough. As your project starts to take shape or property begins to radiate from careful care, our extra effort speaks for itself


 

Key Company facts

 

Leadership

Founder and President/CEO Kurt Kluznik is a registered Landscape Architect, a Charter Certified Landscape Professional (CCLP) and nationally recognized through his leadership in industry organizations such as the ALCA.

Market Coverage

Branch locations in the Cleveland, Columbus, Detroit & Erie metropolitan markets positioned to serve national, regional and local commercial and residential clients.

Experience

38 years experience in landscape design, construction, landscape maintenance and snow/ice management.


Resources

Yardmaster, Inc. employs the latest design, construction and maintenance equipment, systems and technology.

Knowledge

Yardmaster, Inc.'s team of experienced landscape architects, designers, horticulturists and technicians have deep knowledge in horticulture, landscape architecture, plant science and professional grounds management.

Culture

A family-like atmosphere with a strong the expectation of professionalism is what makes Yardmaster, Inc. unique

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